There’s what AI can do. And then there’s how most people actually use it. AI tools are already powerful (more so every day!!) but most teams are only scratching the surface. This difference between the possibility and everyday reality for AI is what my friend Brian Solis refers to as “AI overhang.” Here’s what can help you close that gap. 1. Explore what is possible. If you stay inside your company or even your industry, you’ll miss it. Look at what others are doing. Pay att

The fastest way to setup an AI initiative to fail? Scale a pilot before you understand the risks. Everything can look perfect in testing, and still fall apart the minute it hits the real world. That's why you need to be clear on business risk and impact before you move from experimentation to production. 4 questions to ask before you scale AI Here are the questions my team always looks at before giving clients the green light to scale: 1. What can the AI see? 👀 What data wil

“Does the LMS have an API?” I asked. “Yes!” my colleague, our university registrar, said. Enthusiastically. She walked me to her desk. I watched her download a file from the SIS, SSH into the vendor’s server, and manually copy it over. She was the API. My brilliant, deeply experienced, mission-critical colleague, manually moving data between systems, was the API.

Most AI projects don’t fail because of the technology. They fail because people are taking the wrong approach or overlooking key requirements. If you’re struggling with making AI work in your business, try Dr. Boyer’s SAFE framework.

Most AI projects don’t fail because of the technology. They fail because people are taking the wrong approach or overlooking key requirements. If you’re struggling with making AI work in your business, try Dr. Boyer’s SAFE framework.

AI in government is no longer theoretical. Forever Human's Head of Strategic Accounts, Andrea Chin, attended the 2026 ServiceNow Government Forum in National Harbor, Maryland — and the message was clear: agencies are moving from pilots to production, embedding AI agents directly into mission workflows, and demanding platforms that meet strict security and governance standards. Here are 5 themes shaping the next phase of government AI.

Most leaders treat a ServiceNow rollout like a technology project. Done well, it absolutely improves operations and customer experience, but the bigger win is what it does for your people. A thoughtful implementation creates space for your team to step into new roles, build new skills, and uncover hidden strengths, so the organization is stronger long after the consultants leave. That’s the Forever Human way.

Don't let your ServiceNow investment go to waste. Partner with an expert who can help you and your team navigate the complexities and achieve your goals. We have flexible engagements that can combine our team with yours, too!

A combination of design thinking workshops, stakeholder interviews, and reverse demos help uncover opportunities from business lines to leverage ServiceNow for substantial ROI.

ServiceNow s actually a killer, AI-powered workflow engine that can unify the silos and improve student outcomes when creatively deployed.

ServiceNow s actually a killer, AI-powered workflow engine that can unify the silos and improve student outcomes when creatively deployed.

“If you want to be a great leader, remember to treat all people with respect at all times. For one, because you never know when you’ll need

This week, Forever Human.ai achieved a major milestone - we are now officially a sanctioned ServiceNow partner! Once we were approved, an...

I'm so looking forward to attending my first ServiceNow Knowledge conference next week (May 7-9th) in Las Vegas. Having been to lots of...

Having spent over 25 years in technology and digital transformation on both the client and side provider side, I've learned the value of...

As I thought through the launch of Forever Human.ai, I knew I wanted to select a great platform with potential for big human impact as a....