Key Responsibilities
Presales & Solution Consulting
Lead technical discovery sessions with prospective clients to understand their business challenges, current-state architecture, and ServiceNow goals.
Design high-level solution architectures and produce Statements of Work, proposals, and proofs of concept that communicate value clearly to both technical and executive audiences.
Develop accurate project estimates (including scope, effort, phasing, and risk assumptions) in collaboration with sales and delivery leadership.
Respond to RFPs and RFIs, contributing technical narrative, solution diagrams, and delivery approach content.
Present solution recommendations and proof-of-concept demonstrations to prospects, positioning Forever Human's delivery capabilities against client needs.
Advise on licensing, module selection, and platform roadmap alignment during the sales cycle to ensure proposals are both compelling and deliverable.
Technical Architecture & Delivery
Design and govern end-to-end ServiceNow technical solutions across IT and business domains, ensuring alignment with architectural principles and standards.
Lead the technical design and implementation of ServiceNow across the entire platform, with a focus on ITSM, ITOM, CSM, HRSD, WSD, and custom applications, ensuring a scalable and maintainable architecture.
Provide hands-on technical leadership in ServiceNow development including Flow Designer, Integration Hub, and custom scripting.
Guide the integration of ServiceNow with third-party systems (e.g., Oracle, Workday) using Integration Hub, Service Graph Connectors, APIs, and custom integrations.
Establish and enforce platform governance, coding standards, and best practices across development teams.
Oversee project delivery from planning and prototyping through testing, deployment, and post-implementation support.
Mentor junior team members and contribute to internal knowledge-sharing and IP development.
Required Qualifications
Familiarity with Agile/Scrum methodologies practices within ServiceNow
Knowledge of AI & ML capabilities in ServiceNow, such as Now Assist, Predictive Intelligence.
Experience building and presenting demos, proof-of-concepts, or sandbox environments for prospects.
Ability to design custom Scoped Applications using ServiceNow Studio and App Engine.
Industry experience in Financial Services, Higher Ed, Utilities, or Consumer & Retail is a plus.
Preferred Skills and Experience
Familiarity with Agile/Scrum methodologies practices within ServiceNow
Knowledge of AI & ML capabilities in ServiceNow, such as Now Assist, Predictive Intelligence.
Experience building and presenting demos, proof-of-concepts, or sandbox environments for prospects.
Ability to design custom Scoped Applications using ServiceNow Studio and App Engine.
Industry experience in Financial Services, Higher Ed, Utilities, or Consumer & Retail is a plus.
Work Environment and Expectations
Full-time position; open to part-time or 1099 contract arrangements.
Travel up to 20%: primarily for client discovery sessions, proposal presentations, and project kickoffs.
Collaborative, fast-paced environment requiring both independent judgment and strong teamwork.
Commitment to staying current with ServiceNow releases (e.g., Zurich, Australia) and emerging platform capabilities.
ServiceNow Solution Architect / Presales Solution Consultant
The ServiceNow Technical Architect / Presales Lead combines deep platform expertise with a consultative, revenue-enabling mindset. This role bridges the gap between winning new business and delivering on it; partnering with sales, clients, and delivery teams to craft compelling solutions, estimate engagements accurately, and then see those solutions through to successful implementation. You're equally at home in a discovery call with a prospect as you are reviewing a technical solution with a developer or building an integration.