Key Responsibilities
Support the implementation of IT-focused ServiceNow solutions for clients, ensuring alignment with ServiceNow’s Implementation and Technical Best Practices.
Contribute expertise to process mapping, functional design, and analysis workshops.
Collaborate with business process owners and subject matter experts to design technical solutions, balancing client needs with practical requirements.
Oversee ServiceNow solution delivery by estimating effort, developing user stories, and adhering to platform and process design standards.
Assist in testing implemented solutions to verify functionality and performance.
Create high-quality, consistent technical documentation that effectively communicates key details.
Required Qualifications
Experienced in deploying ServiceNow product suites such as HR, CSM, GRC, ITSM, ITOM, HAM, and SAM.
Skilled in Service Portal development, with expertise in AngularJS and the ability to maintain custom directives.
Capable of automating Service Catalog requests and integrating with platforms like Active Directory, SCCM, Workday, and SaaS applications via APIs and microservices.
Strong knowledge of network infrastructure (e.g., protocols, SMTP, POP3) and basic infrastructure components (applications, servers, networks, storage, cloud).
Familiarity with identity and access management principles, including LDAP, VPN, SSL, and SAML/SSO.
Well-versed in Agile development practices.
Prior experience in a consulting environment, delivering solutions for diverse industries or clients.
Experience in Financial Services, Higher Ed, Utilities or Consumer & Retail industries is a plus.
Preferred Skills and Experience
Experienced in deploying ServiceNow product suites such as HR, CSM, GRC, ITSM, ITOM, HAM, and SAM.
Skilled in Service Portal development, with expertise in AngularJS and the ability to maintain custom directives.
Capable of automating Service Catalog requests and integrating with platforms like Active Directory, SCCM, Workday, and SaaS applications via APIs and microservices.
Strong knowledge of network infrastructure (e.g., protocols, SMTP, POP3) and basic infrastructure components (applications, servers, networks, storage, cloud).
Familiarity with identity and access management principles, including LDAP, VPN, SSL, and SAML/SSO.
Well-versed in Agile development practices.
Prior experience in a consulting environment, delivering solutions for diverse industries or clients.
Experience in Financial Services, Higher Ed, Utilities or Consumer & Retail industries is a plus.
Work Environment and Expectations
Full-time position with occasional travel (up to 20%) to client sites as needed.
A team-oriented professional with a track record of implementing innovative technologies, business models, and transformational initiatives.
Experienced in leading complex, stakeholder-driven transformations, delivering impactful solutions.
Dedicated to enhancing work and life experiences through intuitive, effective solutions that simplify and empower users.
Adept at communicating and building rapport with diverse audiences, from end users to executives, across technical and non-technical domains.
Dependable in meeting deadlines with precision, while maintaining transparent client and team expectations throughout engagements.
ServiceNow Developer / Technical Consultant
At Forever Human.AI, you’ll join a cohesive team dedicated to achieving strategic goals and delivering impactful outcomes for our clients through innovative tools and techniques. We empower our clients by leveraging emerging technologies, promoting multi-disciplinary collaboration, and providing access to specialized expertise.