Key Responsibilities
Analyze and document client business processes to identify opportunities for optimization using ServiceNow solutions.
Facilitate workshops with stakeholders to gather requirements, map workflows, and design process improvements aligned with ServiceNow capabilities.
Collaborate with technical teams to translate business needs into functional specifications and ensure seamless implementation within the ServiceNow platform.
Provide expert recommendations on ServiceNow modules (e.g., ITSM, CSM, HR) and best practices to enhance process efficiency and user experience.
Support change management efforts by developing training materials, guiding end-users, and ensuring adoption of new processes.
Conduct process validation and post-implementation reviews to confirm alignment with client objectives and drive continuous improvement.
Required Qualifications
Familiarity with ServiceNow product suites such as ITSM, Customer Service Management (CSM), HR Service Delivery (HRSD), or IT Operations Management (ITOM).
Experience supporting ServiceNow implementations across IT and non-IT business functions (e.g., HR, Finance, Operations).
Proficiency in change management principles and training delivery for enterprise platforms.
Understanding of Agile or DevOps methodologies and their application to process improvement projects.
Ability to leverage ServiceNow reporting and analytics to measure process performance and identify enhancement opportunities.
Prior consulting experience with a focus on process optimization or digital transformation.
Preferred Skills and Experience
Familiarity with ServiceNow product suites such as ITSM, Customer Service Management (CSM), HR Service Delivery (HRSD), or IT Operations Management (ITOM).
Experience supporting ServiceNow implementations across IT and non-IT business functions (e.g., HR, Finance, Operations).
Proficiency in change management principles and training delivery for enterprise platforms.
Understanding of Agile or DevOps methodologies and their application to process improvement projects.
Ability to leverage ServiceNow reporting and analytics to measure process performance and identify enhancement opportunities.
Prior consulting experience with a focus on process optimization or digital transformation.
Work Environment and Expectations
A collaborative professional with a passion for solving business challenges through process innovation and technology.
Skilled in bridging the gap between business needs and technical solutions, delivering measurable client value.
Adept at building trust and consensus among stakeholders, from frontline staff to senior leadership, in dynamic project settings.
Committed to delivering high-quality outcomes with attention to detail and adaptability to evolving client priorities.
Comfortable in a fast-paced, client-facing role with regional travel up to 20% as required.
Full-time position emphasizing proactive engagement and a results-driven approach.
ServiceNow Business Process Consultant
At Forever Human.AI, you’ll join a cohesive team dedicated to achieving strategic goals and delivering impactful outcomes for our clients through innovative tools and techniques. We empower our clients by leveraging emerging technologies, promoting multi-disciplinary collaboration, and providing access to specialized expertise.